VIP Queue is an appointment-planning concept for service teams balancing booked visits, arrivals and recovery time.
The problem to solve
A fully booked calendar can be an unrealistic calendar when every appointment assumes an exact start and finish.
The proposed approach
Define an arrival window and service duration separately. Add buffer where a delay would affect the next visitor.
Working with the example
09:00
The sample records “Consultation” as context and “30 minutes” as its state. In a real appointment coordination process, the source and responsible role should be checked before acting on that state.
09:40
The sample records “Follow-up” as context and “20 minutes” as its state. In a real appointment coordination process, the source and responsible role should be checked before acting on that state.
10:10
The sample records “Recovery window” as context and “10 minutes” as its state. In a real appointment coordination process, the source and responsible role should be checked before acting on that state.
This preview shows the product direction. It has no account system, integrations or live record storage.
Sample workspace ↗